Last Updated: [Insert Date]

1. Introduction

Welcome to Outlet Elite Togs Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.elitetogs.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

Our store specializes in high-quality workwear and safety clothing, including Hi-Vis apparel, coveralls, blouses, and professional work garments. We serve customers worldwide (excluding some Asian and remote regions) who require durable, safety-compliant workwear.

2. User Obligations and Responsibilities

2.1 Account Registration

While you may browse our site without registration, creating an account is required for purchases. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password
  • Promptly update your information if changes occur
  • Be responsible for all activities under your account

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our site
  • Submit false or misleading information
  • Use our products in violation of safety regulations

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but:

  • Colors may vary slightly due to monitor settings
  • Product images are for illustrative purposes
  • We reserve the right to update specifications without notice

3.2 Safety Compliance

Our Hi-Vis and safety products are designed to meet industry standards. However:

  • Customers are responsible for ensuring products meet their specific safety requirements
  • Proper maintenance (including cleaning) is essential for continued safety compliance
  • We cannot be held liable for improper use of safety garments

3.3 Availability

All products are subject to availability. We may limit quantities and discontinue products without notice.

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we may accept or decline. We will send an order confirmation email upon acceptance.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. Your card will be charged when we ship your items.

4.4 Shipping

We offer two shipping options:

  • Standard Shipping (£12.95): via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: for orders over £50 via EMS, delivered in 15-25 business days after dispatch

We process orders within 1-2 business days (excluding weekends and holidays). Delivery times are estimates and may vary based on location and customs processing.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unworn, unwashed items with original tags and packaging. Exceptions:

  • Hi-Vis products that have been worn, washed, or removed from original packaging
  • Items without proof of purchase
  • Items not in original condition

5.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Obtain a Return Merchandise Authorization (RMA) number
  3. Ship items securely with original packaging to our address

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Refunds are processed within 5-10 business days after we receive and inspect your return. Original shipping costs are non-refundable.

6. Intellectual Property

All content on our site (logos, text, graphics, etc.) is our property or used with permission. You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use our trademarks without express written consent
  • Use automated systems to extract data from our site

7. Liability Limitations

7.1 Product Use

We are not liable for:

  • Injury resulting from improper use of our products
  • Failure to follow safety guidelines
  • Use of products beyond their intended purpose

7.2 Website Use

We strive to maintain site availability but are not liable for:

  • Temporary unavailability due to technical issues
  • Loss or corruption of data
  • Viruses or malicious software (though we implement security measures)

7.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the products in question.

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these terms:

Outlet Elite Togs Store
77 Wilton Rd, Westminster, GB CH6G 1PA
Email: [email protected]