At Outlet Elite Togs Store, we’re committed to providing high-quality workwear and sportswear with exceptional service. Our shipping and returns policies are designed to make your shopping experience smooth and worry-free.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may not be serviceable.
International Shipping
We ship worldwide (excluding some Asian and remote regions). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.
Eligibility for Returns
To qualify for a return or exchange:
- Items must be unused, unworn, and in original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase is required
Non-Returnable Items
For safety reasons, we cannot accept returns on:
- Any Hi-Vis products that have been worn, washed, or removed from original packaging
- Items without proof of purchase
- Items not in their original condition
This includes all Hi-Vis clothing, headwear, and accessories from our range.
How to Return or Exchange
- Contact us at [email protected] within 15 days of receiving your order
- Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved
- Package your items securely with all original packaging and tags
- Ship your return to our address (provided with your RMA) using a trackable method
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Outlet Elite Togs Store Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details of items to return/exchange:
– Product Name:
– Size/Color:
– Quantity:
– Reason for return/exchange:
For exchanges, I would like:
– Replacement Product Name:
– Preferred Size/Color:
Please let me know the next steps and provide the return address.
Best regards,
[Your Full Name]
[Your Contact Information]
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once your return is received and inspected (typically within 3-5 business days), we’ll notify you of the approval status.
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 5-10 business days after approval
- Original shipping costs: Non-refundable unless the return is due to our error
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. Follow the same return process above, clearly indicating you’d like an exchange and specifying your preferred replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Contact Us
For any questions about our shipping or returns policy:
Email: [email protected]
Postal Address: Outlet Elite Togs Store, 77 Wilton Rd, Westminster, GB CH6G 1PA