FAQ

We focus on high-visibility safety wear and durable workwear including hi-vis jackets, coats, fleeces, overalls, trousers, vests, and accessories. We also offer professional work blouses and coveralls for various industries.

Yes, all our hi-vis clothing meets relevant safety standards for visibility and reflectivity. Our range is designed for professionals who require reliable safety gear for construction sites, roadworks, and other hazardous environments.

While we primarily specialise in workwear, we do carry a selection of durable rugby apparel including jerseys and team kits suitable for competitive play.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process.

We offer global shipping to most regions, excluding some Asian countries and remote areas. During checkout, you can enter your address to confirm we deliver to your location.

We offer two convenient shipping methods:
1. Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
2. Free Standard Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

Our carriers typically deliver faster to industrial areas and business addresses as these are prioritised in their delivery routes. Residential deliveries may take slightly longer, especially in remote locations.

We accept returns within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Please contact our customer service team to initiate a return.

The customer is responsible for return shipping costs, unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method.

Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method.

Our UK-based team is available via email at [email protected]. We aim to respond to all inquiries within 24 business hours.

Our customer service team operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be responded to on the next business day.

Our warehouse and headquarters are located at 77 Wilton Rd, Westminster, GB CH6G 1PA. Please note this is not a retail location – we operate as an online-only store.